Troubleshooting Guide

This guide covers common issues you might encounter while using MonTally and how to resolve them.

Windows Security Warning

When installing MonTally, you may encounter a Windows security warning about an unsigned application. This is normal and can be safely bypassed:

Steps to Bypass the Warning

1. When you see the "Windows protected your PC" message:

2. Click on "More info" to expand the options

3. Click "Run anyway" to proceed with the installation

   • MonTally is safe to use but currently doesn't have a signed certificate
   • This warning appears for many legitimate applications that aren't signed

Common Issues

1. Pokémon Detection Issues

If MonTally isn't detecting Pokémon correctly:

• Ensure your capture area is properly set
• Check if you're playing on your main screen
• Verify that no overlays are blocking the Pokémon names
• Make sure "Always Show Battle HUD" is enabled in your game settings

2. Multiple Screen Issues

MonTally currently only works on your main screen:

• Move your game window to your primary monitor
• Set up your capture area again after moving the window
• Avoid spanning the game across multiple screens

3. Counter Accuracy

If you notice inaccurate counting:

• Double-check your capture area setup
• Ensure no UI elements are overlapping with Pokémon names
• Consider disabling "Show Battle Background" in game settings for better detection
• Use the debug mode to verify what MonTally is detecting

4. Performance Issues

If MonTally is running slowly:

• Try enabling Turbo Mode in settings
• Reduce the capture area size to the minimum needed
• Close other resource-intensive applications
• Make sure your system meets the minimum requirements

Best Practices

To ensure the best experience with MonTally:

1. Game Settings

   • Enable "Always Show Battle HUD"
   • Disable "Show Battle Background"
   • Use consistent UI scaling

2. Capture Area

   • Set it as small as possible while including all Pokémon name locations
   • Avoid including unnecessary UI elements
   • Recalibrate after any game window moves

3. Updates

   • Keep MonTally updated to the latest version
   • Check the GitHub page for known issues
   • Join our Discord for immediate support

Getting Additional Help

If you're still experiencing issues:

• Join our Discord community for real-time support
• Check our GitHub issues for known problems
• Submit a new issue with detailed information about your problem

Remember to include the following when seeking help:

• MonTally version
• Operating system
• Game (PokeMMO or Pokemon Revolution Online)
• Screenshots of the issue
• Steps to reproduce the problem